Three Myths About CRMs That No One Ever Talks About
Having a CRM platform is practically mandatory for businesses these days (especially medium to large ones). Now that ABX is so important in keeping your brand alive, Customer Relationship Management is key. However, there is plenty of misinformation spreading about CRMs that could lead business owners to make poor decisions or even brand-damaging mistakes. This can lead to a high number of CRM project failures which Scott Edinger estimated to be the outcome for around 90% of attempted projects . Myth Number 1: CRMs Do Not Require Strategic Approaches Those who are new to CRMs may believe that setting up your tools in your CRM is all it takes to start seeing results. No need to strategize, just hit launch and forget about it until you see results. This is not the case. CRM platforms do not negate the need for an effective strategy. However, they do open you up to going much further than you could before. Where Does This Myth Come From? CRM platforms f...